SILK AND HONEY ships worldwide, excluding Nicaragua, Ukraine, Iran, North Korea, Syria, Sudan, Serbia, Algeria, Albania, Oman and Tunisia.
Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Tracking information is sent via email as soon as your order has been fulfilled.
We charge a flat rate of $5 for all domestic orders. We use USPS, which provides you with a unique tracking code for your package that can be tracked online. Your order should arrive within 3-5 business days from the date your order has been shipped.
Free Shipping is valid for orders that total $100 USD or more, excluding the cost of shipping. Free shipping for these orders is automatically applied during the checkout process and are shipped via USPS.
We use USPS International Mail, which provides you with a unique tracking code for your package that can be tracked online. Your order may take up to 2 weeks to arrive. Please note that the shipping time frames do not include customs processing delays which are unfortunately out of out control. Please also note that business days do not include weekends or national public holidays.
INTERNATIONAL TAXES AND CUSTOMS CHARGES
International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. SILK AND HONEY is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.
If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email firstname.lastname@example.org for assistance.
If a change of address is made directly with your local post office or DHL, SILK AND HONEY will not be held responsible for any lost or misdelivered parcels. Requests for change of address must be made directly with SILK AND HONEY via our Customer Care contact service prior to your order being shipped.
If a customer error in shipping address is made during the checkout process (eg, incorrect/incomplete address), SILK AND HONEY reserves the right to charge a reshipment fee of $5 USD for domestic orders and $10 USD for international orders (standard international shipping).
SILK AND HONEY is not responsible for lost or stolen packages or packages delayed in transit.
The shipping cost for orders is non refundable.